We have expanded our network exponentially in the past two-years, but we can’t cover everywhere and we can’t serve everybody. We do our best to make it work, but sometimes, depending on hills and trees, it just won’t work from a particular location. We ask you to please be understanding. We would love to serve everybody that calls, but its just not possible. Even though we may be able to get a signal at your location, if it is not strong enough to get the desired throughput, we will have to decline serving you. We want all our customers to be happy with the service we provide, and to get what they paid for….